Frequently Asked Questions (FAQ)

Q: What is your shipping policy?

A: We offer free shipping on all orders within the UK. Delivery usually takes 7–14 business days, depending on your location.

Q: Where do you source your products from?

A: Our products are sourced from trusted suppliers in the UK and internationally to provide the best quality and variety.

Q: Do you have a physical store location?

A: At the moment, we operate exclusively online, delivering products directly to your doorstep.

Q: Can I return or exchange a product?

A: Yes. We offer a 14-day return or exchange policy on all items. Please see our Refund & Returns Policy for details.

Q: How can I contact customer support?

A: You can reach us through our contact page or email us at info@nordivian.com. Our support team is available Monday to Friday, 9:00–17:00 GMT.

Q: Are your products authentic and high quality?

A: Absolutely. We only sell authentic, high-quality products from carefully selected and trusted suppliers. Your satisfaction is our priority.